Eddie Stephens
Service Desk Manager
What I do at CartonCloud
Responsible for Customer Support, I communicate with our customers daily and look to guide them to resolve knowledge gaps they have in the system or escalating bugs in the system which are affecting their operation. Although currently working in the Role alone, I often work collaboratively with staff in Operations, Development, Product management, Sales and Accounts.
Why CartonCloud
CartonCloud is a forward-thinking business which genuinely cares for its staff. They are strong in their Business values, encourage people to learn and empower them to grow. They always try to keep teams connected in an era where remote work is the norm.
Who am I?
I've been involved in Warehouse Operations for 10+ years and have always enjoyed working with WMS platforms to improve business processes and increase efficiency.
Advice for prospective candidates
- Be yourself
- Good luck!